Support: Be Dedicated to Data

It is a capital mistake to theorize before one has data. ~ Arthur Conan Doyle, Sr.
Back in early 2009, there was a group of HTA Boot Camp members who were having issues stabilizing. No matter what a fellow admin and I tried to do, we could NOT figure out why.
After weeks of collecting data, we figured out that the common denominator was either one of two things: It was the flavored coffee people were drinking, or the cream that they put in it.
We immediately dismissed the cream as the culprit. After all, we were right smack dab in the middle […]